Support

FAQ

How does this work?

We sell downloadable service manuals delivered to you after checkoutWe do not ship any printed material or CD-ROMs. Our system will send you an order confirmation email containing a download link within minutes of completing checkout. When you download the manual, it is yours for good.

Where do I download the manual once I’ve paid?

Once we receive cleared payment, an order confirmation email with the link to download your email will be dispatched immediately. If you paid with PayPal then by default we will send the order confirmation email to your email address registered with them, unless otherwise specified at checkout. Within the email, look for a link that says “Click here to download” to begin downloading the manual.

If you haven’t email from us within 15 minutes of completing checkout please be sure to check your junk/spam inbox.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual with a limited number of download attempts. Please be sure to save the download to your computer in that time. We recommend keeping a backup on a USB flash drive. If you have trouble downloading a manual, please contact us.

What do I need to view a manual purchased from MyATVManual.com?

All manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Some manuals containing multiple PDF files are packaged in a zip archive that needs to be unzipped (extracted) to your computer. Once unzipped to your computer, you will find one or more PDF files.

How do I open a zip file?

Some manuals contain multiple files compressed into a zip archive to save space. Once downloaded, the zip file will need to be extracted (unzipped) before you can view the contents. Instructions can be found below.

Do you offer refunds?

Due to the digital nature of our products, all sales are non-refundable.  There is no way to return a digital download or verify that it has been deleted.

Which payment methods do you accept? Is your website safe?

We accept secure credit/debit card and PayPal payments. Our website uses SSL encryption technology to safely transmit your payment data to our payment processor. You can rest assured that none of your sensitive payment information is stored on our systems. We also routinely scan our files for viruses.